Refund Policy

1) Overview

• Our services are custom and work-product based. Completed milestones and delivered work are generally non-refundable.
• Pre-paid, unused work may be refunded pro-rata at our discretion after deducting time/costs incurred and any third-party fees.
• Subscription charges (SEO, PPC, Care plans, etc.) are billed in advance and are non-refundable for the active term once started.

2) Projects (Fixed-Price or Time & Materials)

• Advance/Booking Fee: Reserves delivery slots and discovery efforts; non-refundable once work commences.
• Milestones: Each delivered milestone is billable and non-refundable upon acceptance or 7 days after delivery if no response.
• Scope Change: Out-of-scope items are quoted separately; cancellations mid-project may incur charges for work completed plus reasonable overhead.

3) Subscriptions (Monthly/Yearly)

• Subscriptions renew automatically unless canceled before the renewal date from your confirmation email/invoice link or by contacting support.
• Mid-term cancellations stop future renewals; no partial refunds for unused days in the current term.
• Trials/Promos: If stated as refundable within a window, request must reach us before the window ends.

4) Refund Eligibility Checklist

• Payment proof (transaction ID/invoice) is available.
• No intellectual property has been transferred or code/assets delivered for the portion being refunded.
• Third-party costs (themes, plugins, ads spend, SaaS) are non-refundable and will be deducted if already incurred.
• No material breach of Terms & Conditions by the client.

5) Non-Refundable Items

• Completed milestones, approved designs, shipped code, or live deployments.
• Discovery/strategy workshops, audits, consultations.
• License purchases, stock assets, fonts, domains, hosting, SMS or email credits, ad spend.
• Expedited/rush fees and change-request charges.

6) Request & Processing

1. Submit: Email Support@orangemantras.com with subject “Refund Request – [Invoice #]”.
2. Review: We verify deliverables, hours, and third-party expenses against your order/SOW.
3. Decision: Approved refunds are processed to the original payment method within 7–10 business days (bank/gateway delays may apply).

We may request KYC details if required by law or the payment processor.

7) Chargebacks & Disputes

• Please contact us first for a resolution. Initiating a chargeback without contacting support may delay outcomes.
• If a chargeback is raised after deliverables are provided, we will submit proof of work and communications to the processor/bank.

8) Duplicate or Excess Payments

• Duplicate/over-payments will be refunded or credited to your account within 7–10 business days after verification.

9) Currency, Taxes & Fees

• Refunds are issued in the original currency (INR or USD). FX differences and bank charges are not under our control.
• For Indian orders, applicable GST adjustments are made per law. International taxes/duties are your responsibility.
• Gateway fees may be non-refundable depending on provider policy.

10) Cancellation Windows (Guidance)

• Before project start: 100% of advance refundable minus any booked resource/time already consumed.
• After kickoff but before first delivery: Pro-rata refund after deducting discovery/planning/design hours.
• After first delivery: Generally non-refundable; only unused, unallocated retainers considered pro-rata.

11) Changes to this Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

22) Contact

For questions about these Terms, billing, or data protection, contact us at:

This site is Owned By Vishvakarma Traders

Building No./Flat No.: 221/15A

Road/Street: gayasuddinpur

City/Town/Village: Prayagraj

District: Prayagraj

State: Uttar Pradesh

PIN Code: 211011